Important customer information + return policy


Opening Hours

Monday - Friday 10.00h-17.00h


Order Hotline

+49 (0)2261 / 80 46 28-0



All prices include German VAT of 19%. In case of shipment outside Europe our system will deduct the German VAT.


Shipping and Payment Terms

The shipment costs are depending to the country of delivery and the weight and dimensions of the consignment. The payment terms are depending on the country of order and delivery. Taxes and customs fees might apply within your country.


Product Availability

The approximate delivery time valid for deliveries within Germany and the availability of the product will be shown near each product price.


Return policy

Consumers (§ 13 BGB) have a legal right of revocation.


You can revoke your contract declaration within 30 days without giving reasons in text form (eg letter, e-mail) or - if the matter is left to you before the deadline - by returning the item. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the consignee (in the case of recurring delivery of similar goods not before the receipt of the first partial delivery) and also not before fulfillment of our information requirements pursuant to § 312c para 2 BGB in conjunction with § 1, 2 and 4 BGB-InfoV as well as our obligations pursuant to § 312e para. 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period.

The revocation must be sent to:

VLUV GmbH & Co. KG

Kaiserstraße 150

51643 Gummersbach/Germany


Exclusion of return

The right of revocation does not apply to contracts:

1. for the delivery of goods which are made according to customer specifications or which are clearly tailored to the personal requirements or which are not suitable for a return due to their nature or which can deteriorate quickly or whose expiration date would be exceeded,

2. for the delivery of audio or video recordings (e.g., CDs and DVDs) or software, provided that the delivered data carriers have been unsealed.
If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and act at the conclusion of the contract in the exercise of your commercial or independent activity, the right of revocation does not exist.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse repayment until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the period of 14 days.

The customer bears the immediate cost of returning the goods.

The customer shall only be liable for any loss in value of the goods if this loss of value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.

End of revocation